Water & Sewer Policies

Bills are due and payable no later than 30 days after billing date. The billing date is calculated at the meter reading time and the 30 days is reflected with the due date noted on the bill.

The account is considered past due if not paid in full by the due date. Service disconnect notices will be issued to those accounts which are past due. At that time the customer will be charged a $ 5.00 re-billing fee for residential customers. For commercial customer the re-billing fee is 3.0 % of the amount owed.

If payment is not received by 5:00 pm the working day before the automatic shut off date, you will be assessed a $ 25.00 service terminated fee and your service will be terminated for non-payment.

If service is terminated for non-payment, the customer will be responsible for full payment of the account balance, plus past due fees, collection fees and updating required deposit if necessary prior to resumption of service.

If a customer’s check is not honored by their bank, a $25.00 charge will be levied and credit card, cash or money order payments will be required for all future payments. There will also be a $25.00 charge for insufficient electronic bill payment by credit card.

Change of owner/mailing address- Owners are responsible for notifying the City office of any changes. Service may be terminated if we do have a valid address to send bill to.

Meter reading are from the 20th to the 20th of every other month.

Bills may be paid by mail in return envelope provided, or in person at City Hall located at 33568 E Columbia Avenue Scappoose OR 97056. Our business hours are Monday-Friday 8:00 am to 5:00 pm. For your convenience, after normal business hours there is a drop box located in the back parking lot of City Hall. We accept Visa or Master Card for Utility payments, please call 503-543-7146 for more details.

Your account may be closed by calling 503-543-7146 x221, or in person at City Hall. Please notify the City at least 48 hours in advance and provide your name, account number, service address, the date to discontinue service and a forwarding address for your final bill. Customers are financially responsible for the utility bill until the City is notified to close the account.